Shipping & Returns.

Processing Time

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next business day.

Delivery Time

• Lahore: delivery within 1–2 business days.
• Other cities in Pakistan: delivery within 2–5 business days, depending on the courier and location.

Delivery times may vary during holidays, sales, or due to unforeseen circumstances.

Shipping Charges

• Nationwide: flat Rs. 300 across Pakistan.
• Free shipping: on orders above Rs. 5,000.

Order Tracking

Once your order is shipped, you will receive a tracking number via SMS, WhatsApp, or email.

At Artora, customer satisfaction is our priority.

Eligible for Return or Exchange

We accept returns or exchanges if:

• You received the wrong item.
• The product arrived damaged.
• The product has a manufacturing defect.

Please notify us within 48 hours of receiving your order and include clear photos of the issue.

Items Not Eligible

Returns or exchanges are not accepted for:

• Change of mind.
• Incorrect product selection by the customer.
• Products that have been opened, used, or damaged after delivery.
• Clearance or sale items (unless damaged or incorrect).

Return Condition

Returned items must:

• Be unused.
• Be in their original packaging.
• Include all accessories and labels.

Refunds

If a refund is approved:

• It will be processed within 5–7 business days after the returned item is received and inspected.
• Refunds will be issued through the original payment method or bank transfer, depending on how the order was paid.

Return Shipping

• If the mistake was made by Artora (wrong or defective item), Artora will cover the return shipping cost.
• If the return is not due to our error (and is accepted as an exception), the customer is responsible for the return shipping charges.

Damaged Parcels

If the outer package appears seriously damaged at delivery:

• Take photos before opening it.
• Contact Artora immediately through WhatsApp or email.

• Paints, inks, adhesives, and other consumable products cannot be returned once opened.
• Sketchbooks, canvases, brushes, and tools may be exchanged only if they are unused and in their original condition.
• Customers should inspect their order upon delivery and report any issues within 48 hours.

If you have any questions regarding shipping or returns, please contact our customer support: